Terms and cancellation

Last updated: October 27, 2026

These are the main terms for Pulse Systems' AI receptionist service. Each client also signs a one-page client agreement. If the two ever differ, the signed agreement wins.

The service

We build, run and look after an AI receptionist for your business. It answers calls your phone forwards to it, books jobs into your calendar, texts you a summary of each call, and sends emergencies to you. Your phone still rings first. It only answers when you don't pick up, when you're busy, or when your phone is off.

It's an AI

Callers talk to a computer, not a person, and it says so if they ask. It can make mistakes, like mishearing a name or booking the wrong slot. Check your call summaries and tell us when something's wrong so we can fix it. It is not an emergency service and never replaces 911.

Prices and billing

• Prices are in your signed agreement. We go over them with you on a call before you sign.
• A one-time setup fee is charged when you sign.
• Your monthly price is charged to your card on the day your receptionist goes live, then on the same day each month.
• Payments are processed securely by Stripe. We never see or store your full card number.
• We give 30 days' notice by email before any price change. On the year plan, your price is locked for the 12 months.

Cancelling

• Monthly plan: cancel any time by text or email. Your service runs to the end of the month you've paid for.
• Year plan: you agree to 12 months at a lower monthly price. If you leave before the 12 months are up, you pay the months left in the year. After 12 months you can lock in another year or go back to monthly at the regular price.

Refunds

We don't refund the setup fee or part months.

Phone numbers

Your business number stays yours. The number your calls forward to belongs to Pulse Systems. When you leave, turn off forwarding and we'll show you how.

Limits

We work to keep the service running all the time, but we can't promise it never goes down, or that it brings a set number of jobs. If something goes wrong, the most we owe you is what you paid us in the last 3 months.

Contact

Pulse Systems · tyler@pulsesystems.ca · (431) 830-9900